ATDW-Online Transition

A new national tourism database, ATDW-Online, has now replaced MyATDW.

The ACT tourism business listings and events previously in MyATDW have been carried across to ATDW-Online. Listing on ATDW-Online will remain free and VisitCanberra will continue to offer assistance when necessary.

The move is part of a project to centralise all state and territory tourism databases into a single national platform managed by the Australian Tourism Data Warehouse (ATDW) on behalf of all Australian states and territories.

The new online platform incorporates a number of new technologies and aims to ultimately make it easier for operators to access and edit their listings and offer potential visitors more relevant information.

Logging in to ATDW-Online for the first time

The new login URL is:
Usernames are now email addresses. Please use your current contact email address (most likely the email address you've received this email on) instead of your old username.

When logging in for the first time, you will need to select the Forgot Password link to set your password. Please check your email inbox and follow the email instructions to set your new password.
If ATDW-Online does not recognise your email address, please contact the Digital Database Coordinator during business hours on 6205 0029.

Changes to existing listings and accounts

The first time you log in to ATDW-Online you’ll notice a number of changes:


  • New log-ins: You will need to use your current contact email address to log into the platform, instead of your old username
  • There is now an 8 character minimum for passwords
  • You can add multiple users to your account
  • ATDW-Online is accessible across a range of browsers and devices
  • Tourism operators in neighbouring NSW towns won’t need to have a separate listing with Destination New South Wales


  • New templates have been developed for Food and Drink listings to bring together Wineries, Breweries, Distilleries, Cooking Schools, Local Food Producers and Restaurants/Cafes
  • New Tour Types have been introduced
  • Self Contained Accommodation can now be classified as either Apartments or Cottages
  • Two additional Event categories allow for the addition of Business and Community events

Photos and Videos

  • Photos can be uploaded easily with a new drag and drop functionality
  • You can now load Vimeo and YouTube videos
  • Existing users will be prompted to replace any smaller resolution photos. Some of these may have already been removed
  • You can load up to 10 high resolution photos to highlight all your experiences

Other Fields

  • The word limit for listing descriptions has increased from 100 to 200 words
  • Dates, opening times, entry costs and facilities have new formats/options.
  • Disabled Access fields have been replaced with more descriptive Accessibility fields

When you login for the first time please check any existing listings carefully to ensure your information is correct. Some information may have changed during the transition to ATDW-Online. Make use of the new fields to ensure potential visitors have the most helpful information.

Expiry Dates

ACT operators are now required to update their listings annually, or they risk their listings being disabled. This national requirement serves to ensure data currency and reliability. ATDW will send out reminder emails to all registered ATDW users in your organisation one month before your expiry date and on your expiry date.

ACT business listings have been assigned the following expiry dates to assist with this new process:

  • Tour, Hire and Transport: 30 November 2016
  • Food and Drink: 31 December 2016
  • Accommodation: 28 February 2017
  • Attractions: 30 June 2017

Event operators will also receive reminder emails. 

Frequently Asked Questions

VisitCanberra has prepared a list of Frequently Asked Questions to assist tourism operators with the transition.

Issues and Feedback

Like all new software products, ATDW-Online has a few minor bugs that ATDW are aware of, but nothing that should stop you from experiencing or working with the platform.  ATDW are working hard to resolve the remaining bugs so they can start implementing the next rounds of improvements as soon as possible.

If you’d like to give specific feedback on ATDW-Online, please email feedback to Your feedback is vital for future improvements.

Training and Further Assistance

If your organisation uses this database on a regular basis and would like some training, please email VisitCanberra's Digital Database Coordinator, Cherie Glanville.

It’s also helpful to check for ATDW-Online updates and industry news on our blog.

If you’ve checked the Frequently Asked Questions and still need some assistance with your listing, please contact


Contact details:


Cherie Glanville, Digital Database Coordinator (Monday to Thursday)
P: 02 6205 0029