FAQ

If you cannot find the answer to your question from the list below, please email the Digital Database Coordinator or phone during office hours
on 02 6205 0029.

Why should I have an ATDW listing?

VisitCanberra accesses ATDW content for use in their websites and booking systems. Without a listing on ATDW, your information can’t appear on the consumer website visitcanberra.com.au, or be considered for any of VisitCanberra’s print or digital publications. Where appropriate, your information also gets distributed to other major travel websites, so one ATDW listing goes a long way.

How much does it cost to register?

There is no cost to register your ACT tourism business/event with ATDW.

How do I login if I have forgotten my password or username?

If you’ve forgotten your password, click the Forgot Password link on the Login Page. You’ll be prompted to enter your email address and a temporary password will be emailed to you. Click the link within that email to go to the Reset Password Page. Once there, use your temporary password and create your new password.

Note: passwords need to be at least 8 characters long.

Usernames are now your email address.

If you are still having difficulties please call the Digital Database Coordinator during business hours on 02 6205 0029 for assistance.

How often should I update my listing?

Businesses are now required to update their listing at least once a year to ensure that potential visitors are seeing accurate information. Update your listing whenever:

  • Any of your details change. This includes prices, opening times and contact details.
  • You have new photos or videos to share
  • You have new features, refurbishments or permanent displays to share.

Event Operators, please ensure all your event details are correct, with all available images, when you first list your event. Even though urgent changes can be made on visitcanberra.com.au within one day, other distributor websites may not update their information on a daily basis. Incorrect information can take up to a week to be corrected on their websites. Event information may also have been passed on for use in print publications. VisitCanberra will not be held liable for the validity or reliability of information provided by event organisers.

I’ve finished entering information in a field or making a selection but nothing is happening

Click out of the field to let the system know you are ready to move onto the next step.

I've uploaded my photo but nothing is happening.

Photos can take a while to load depending on their size, your internet access and coverage. You should see an error message appear if the photo is not suitable.

I accidentally clicked 'Add a Tour/Accommodation Service' and now I can't delete it. What do I do?

Click on the black cog icon at the top right hand corner of the page. Under 'Listings' click the Untitled tour/accommodation.

How long will it take for my new listing or my updates to appear?

New listings and updates can take 3-5 business days to be approved. Once you receive the automated email advising your listing has been approved, you can expect to see your information on visitcanberra.com.au the following day. Please keep these timeframes in mind during your planning.

My business or event is listed on your site, but I don't know how it got there?

Your business or event may have been added by the Digital Database Coordinator who saw its great tourism potential. It may also have been added by a previous owner or employee of your business.

Email the Digital Database Coordinator to set up login details and access to your listing.

If you don’t wish to appear on visitcanberra.com.au,and you don’t have login details, please email the Digital Database Coordinator with proof of your authority and your listing will be removed.

There’s outdated or incorrect information about my tourism business or event on another website.

If this information has come from your ATDW listing, you’ll be able to update it in ATDW-Online. To check whether this is the case, please check the list of ATDW distributors. If the website is not on the ATDW Distributors list, it means that the information has been sourced from a third party. You will need to contact that website directly to update the incorrect information. 

How do I remove my own listing from ATDW-Online?

To remove your listing, log in and find the relevant listing and click ‘update’. When in, click on the cog icon in the top right hand corner. Click ‘request to disable’. 

Why is an ATDW distributor contacting me?

Tourism Operators are be listed free of charge on a distributor’s website or digital channel as a condition of the ATDW License Agreement. Occasionally ATDW distributors contact operators with offers of premium advertising space on their websites, reservation services or other online marketing opportunities. Any offers you receive to upgrade or change your listing should be considered on their merits to ensure they meet your business needs.

All ATDW distributors must follow the ATDW Distributor Communications Guidelines. These guidelines aim to protect the interests of tourism operators, especially from irrelevant, poor quality or unsolicited offers. If you have any concerns about an offer you have received please contact VisitCanberra’s Digital Database Coordinator. If you do not wish to receive further offers or updates from a distributor, you can ‘unsubscribe’ from their email service.