Tigerair Australia has introduced the airline’s official Facebook messenger chatbot ‘Toby’, named after Tigerair’s mascot. Toby is designed to help customers search and book the best value flights, retrieve existing itineraries and answer questions on common topics such as baggage allowances and how to check in for your flight.
Tigerair Australia Commercial Director Andrew Maister says Toby is the latest innovation introduced by the airline to make booking and flying Tigerair more convenient and interactive than ever before.
“The introduction of Toby provides another option for our customers to assist with searching and booking flights with Tigerair. Toby acts as your own personal travel consultant at any time of the day or night, helping you search for the best value flights for your next trip and guiding you through the booking process.” Mr Maister said.
Toby is the latest in a line of product enhancements Tigerair has introduced in recent times to improve the customer experience, such as mobile boarding passes and self-serve kiosks at their key ports.
Learn more about Toby here.