Giovanna Lever is the Managing Director of Sparrowly Group co-author of industry paper, Creating Real Inclusion. Her work in the accessible and inclusive tourism sector along with her role as a carer and industry advocate has influenced a significant shift forward to a more accessible and inclusive visitor experience in Australia. In this session, she will provide industry with a step by step guide on how to make their businesses more accessible and inclusive for visitors with disabilities and tap into this growing market.